12joker Terms & Conditions of Platform Use

1. Acceptance of Terms

This document sets out the terms and conditions governing the use of the 12joker platform, including all services, games, Sports Betting, and related features. These terms take effect as soon as you access the website, register an account, or use any part of the platform.

If you do not agree with any part of these terms, you are not permitted to use the 12joker platform. Users who continue to use the platform after any amendment to the terms are considered to have accepted the updated version.

This platform is intended for individuals who are of age 18 years and above. Registration by any individual below that age limit is strictly prohibited and may result in account closure and forfeiture of any remaining balance.

2. Account Creation & Security

Each user is only permitted to hold one active account on the 12joker platform. Creating multiple accounts under the same individual — whether using different names, phone numbers, IP addresses, or payment methods — is a breach of these terms and may result in all associated accounts being suspended without warning.

During registration, users are required to provide accurate, current, and complete information. False or inaccurate details may result in account suspension and the withholding of related transactions during the review process.

Users are solely responsible for keeping their account password confidential. 12joker will never request your password through any channel. All activity that occurs under your account is your responsibility, unless you have reported unauthorised access to the support team within a reasonable time.

3. User Responsibilities & Usage Rules

By using this platform, you agree to:

• Use the platform for personal and lawful entertainment purposes only
• Not using any automated software, bots, scripts, or other technical means to exploit the platform's systems
• Not attempting to transfer, sell, or assign your account to any other party
• Not misusing the bonus system or promotional offers in ways that go against their intended purpose
• Not engaging in any activity that could compromise the integrity of games or the accuracy of the betting system
• Complying with all applicable laws and regulations in Malaysia

Any breach of the provisions above may result in account suspension or permanent closure, and 12joker reserves the right to withhold or forfeit any balance associated with activities that violate these terms.

4. Payments, Deposits & Withdrawals

All financial transactions on the 12joker platform are processed in Malaysian Ringgit (MYR). Available deposit methods include TNG eWallet, Maybank2u, CIMB Clicks, and Boost eWallet. Available methods are subject to change at any time without prior notice.

Deposits are final once confirmed and cannot be reversed. Users are responsible for ensuring that all payment account details entered are accurate. 12joker is not liable for any losses resulting from incorrect payment information provided by the user.

Withdrawals can only be processed to an account or eWallet registered under the same user's name. 12joker reserves the right to request identity verification before approving any withdrawal request. Processing times vary depending on the withdrawal method chosen and may take anywhere from a few minutes to three business days.

Bonuses and promotional credits are subject to separate rollover requirements. Bonus credits cannot be withdrawn directly until the rollover conditions have been fully met in accordance with the terms of each respective offer.

5. Liability Limits & Account Policy

12joker provides this platform on an "as is" basis, with no guarantee that services will remain available without technical interruption. The platform is not liable for any financial losses, missed opportunities, or indirect damages arising from technical disruptions, system delays, or internet connectivity failures beyond the platform's control.

The platform reserves the right to suspend or close a user's account under the following circumstances:

• Detection of fraudulent activity or use of false identification
• Any breach of the provisions in these terms and conditions
• Account inactive beyond the specified period with no transactions
• Upon request by the relevant authorities

If an account is closed due to a breach of terms, 12joker is not obligated to return any balance associated with the activities that violated those rules.

6. Intellectual Property, Third-Party Links & Amendments

Intellectual Property

All content on the 12joker platform — including logos, text, interface designs, game software, and graphic materials — is the exclusive property of the platform or its respective licensors. Users are not permitted to copy, redistribute, modify, or use any such content for commercial purposes without prior written consent.

Third-Party Links & Providers

The 12joker platform may feature games or services provided by third-party suppliers. 12joker is not responsible for the policies, terms, or service quality offered directly by those providers. Users are advised to review the relevant game provider's terms where available.

Amendments to Terms & Governing Law

12joker reserves the right to amend, update, or replace these terms and conditions at any time. Changes take effect as soon as they are published on this page. Users who continue to use the platform after the amendment date are considered to have accepted the latest version of the terms. It is the user's responsibility to review this page periodically.

These terms and conditions are governed by the laws of Malaysia. Any dispute arising from or in connection with the use of this platform is subject to the exclusive jurisdiction of the relevant courts in Malaysia.

For any enquiries regarding these terms, please contact our support team via FAQ page or email: support at 12joker.co