12joker Privacy Policy - User Data Protection
At 12joker, your privacy and personal data security are our top priority. Learn how we collect, use, and protect your information for a safe entertainment experience in Malaysia.
Information We Collect
12joker collects the following information when you use our platform:
- Account information: name, email address, phone number, password, and other registration details.
- Device and browser information: device type, operating system, browser version, and IP address for security and user analytics purposes.
- Payment information: transaction details, payment methods used, and records of deposits and withdrawals in MYR.
- Cookies and other tracking technologies to optimise the user experience and ensure stable access to the platform.
- Platform usage data: including login activity, game interactions, session duration, and user preferences to help us improve our services.
How We Use Your Information
We use the information collected to:
- Providing and managing your account and online entertainment services.
- Processing payments, withdrawals, and financial transactions accurately and securely.
- Keeping your account secure from unauthorised access.
- Sending important account-related communications and relevant promotions based on your preferences.
- Improving the platform's interface, navigation, features, and content based on usage patterns and feedback.
Cookies & Tracking Technologies
12joker uses cookies to store session preferences, identify users, and personalise your gaming experience. These cookies do not contain sensitive personal information beyond what you explicitly provided during registration.
You can adjust your browser settings to reject cookies, but this may affect core platform functionality and your overall user experience.
Data Storage and Security
Your data is stored to the highest security standards, using encryption and the latest data protection protocols. 12joker is committed to safeguarding your data against unauthorised access, modification, or disclosure.
We enforce strict internal access controls, limiting access only to staff and systems that require it to operate the platform, so your privacy stays protected.
Sharing Information with Third Parties
12joker will not sell, rent, or disclose your information to third parties without your consent, except under the following circumstances:
- Payment processing services that help us handle transactions securely.
- Third-party game providers, to enable smooth gameplay functionality.
- Compliance with legal obligations or requests from legitimate authorities.
- Situations where the user has given explicit consent for a specific purpose.
All third parties we share information with are required to uphold strict privacy standards.
User Rights
Users have the right to:
- Accessing the personal information we hold about you.
- Requesting corrections where the information we hold is inaccurate or out of date.
- Requesting deletion of personal data, subject to legal obligations and terms of service.
- Withdrawing consent for data use for marketing purposes at any time.
Please contact our support team via FAQ page to exercise these rights.
Privacy Policy Updates and How to Contact Us
12joker reserves the right to update this privacy policy from time to time. Any changes will be reflected on this page and take effect as soon as they are published. Users are encouraged to check this page periodically to stay informed of any amendments.
For enquiries or further information regarding this privacy policy, you can reach us by email at support at 12joker.co or via FAQ page.
We Value Your Privacy
Make sure you understand how your information is protected and used. When you're ready, you can go ahead and register an account or check our FAQ for more information.